SHIPPING POLICY

Last Updated: July 22, 2026

This Shipping Policy applies to orders placed directly with TREECOTREECO HOLDINGS LLC, doing business as “Skyn,” through www.tryskyn.com.

SHIPPING DESTINATIONS

Skyn currently ships only to eligible addresses within the contiguous United States and the District of Columbia.

We do not currently ship to:

• Alaska;
• Hawaii;
• Puerto Rico;
• Guam;
• The U.S. Virgin Islands;
• Other U.S. territories;
• P.O. boxes;
• APO, FPO, or DPO addresses; or
• International destinations.

Orders placed with an unsupported shipping address may be canceled and refunded.

FREE STANDARD SHIPPING

Standard shipping is free on all eligible orders placed through www.tryskyn.com.

There is no minimum purchase requirement for free standard shipping.

Free shipping applies only to eligible delivery addresses within our current shipping area.

ORDER PROCESSING

Most orders are processed within one to two business days after payment authorization.

Orders placed before 2:00 p.m. Central Time may begin processing on the same business day. Orders placed after 2:00 p.m. Central Time will generally begin processing on the following business day.

Business days are Monday through Friday, excluding federal holidays and days on which our operations or shipping carriers are closed.

Order-processing time is separate from shipping transit time.

DELIVERY ESTIMATES

After an order has been processed and shipped, standard delivery generally takes approximately six to ten business days.

The total estimated time between placing an order and receiving it is therefore generally seven to twelve business days.

These delivery periods are estimates and are not guarantees.

Delivery may be delayed because of:

• Severe weather;
• Natural disasters;
• Holiday shipping volume;
• USPS disruptions;
• Transportation interruptions;
• Incorrect or incomplete addresses;
• Security or fraud reviews;
• Product availability;
• Government actions; or
• Other circumstances outside Skyn’s reasonable control.

SHIPPING CARRIER

Skyn currently ships orders using the United States Postal Service.

We may use a different shipping carrier when reasonably necessary. The carrier shown in your shipment confirmation will control the delivery and tracking process for that shipment.

ORDER TRACKING

When your order ships, we will generally send a shipping confirmation to the email address provided during checkout.

The confirmation may include:

• Your tracking number;
• The shipping carrier;
• The shipment date; and
• A link for tracking the package.

Tracking information may take up to 48 hours to update after the shipping label is created or the package is transferred to USPS.

A shipping-label notification does not necessarily mean that USPS has physically received or scanned the package.

ADDRESS ACCURACY

You are responsible for providing a complete and accurate shipping address during checkout.

This includes the correct:

• Recipient name;
• Street address;
• Apartment, unit, or suite number;
• City;
• State;
• ZIP code; and
• Contact information.

Skyn is not responsible for delays, losses, returns, or additional costs caused by an incorrect, incomplete, or unsupported address.

Contact support@tryskyn.com immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has been placed.

We cannot redirect an order after it has been transferred to USPS.

ORDER CANCELLATIONS

Orders enter processing quickly.

Contact support@tryskyn.com immediately to request a cancellation. We cannot guarantee that an order can be canceled after it has been submitted.

Orders that have already been processed, packed, or shipped cannot generally be canceled.

DELIVERY DELAYS

Delivery estimates are provided in good faith but are not guaranteed.

Skyn is not responsible for delivery delays caused by USPS or events outside our reasonable control. However, we will make reasonable efforts to help you locate a significantly delayed package.

If tracking has not updated for an unusual period, contact support@tryskyn.com with your order number.

PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If USPS marks your package as delivered but you cannot locate it:

• Check your mailbox and all entrances;
• Check with other members of your household;
• Check with neighbors;
• Check with your building’s leasing office, front desk, or mailroom; and
• Contact your local USPS office.

You must report a package marked delivered but missing within seven days after the delivery date shown in the tracking information.

Email support@tryskyn.com with your order number and delivery details.

We will review the tracking record and circumstances. A refund or replacement is not guaranteed for a package that USPS confirms was delivered to the address supplied during checkout.

PACKAGES LOST IN TRANSIT

A package may be considered lost when:

• USPS confirms that it cannot locate the package;
• Tracking shows no meaningful movement for an extended period; or
• The package has not arrived within a reasonable period after the estimated delivery window.

Contact support@tryskyn.com if you believe your package is lost.

We may open a carrier investigation before issuing a replacement or refund.

DAMAGED SHIPMENTS

Inspect your package promptly after delivery.

Contact support@tryskyn.com within seven days after delivery if:

• The outer package is damaged;
• A product is broken or leaking;
• A product’s safety seal is missing or compromised;
• Products are missing; or
• You received an incorrect product.

Include your order number and clear photographs of:

• The outer package;
• The shipping label;
• The affected product;
• The safety seal; and
• The damage or fulfillment error.

Keep the product and all packaging until we finish reviewing your claim.

Do not consume or use a product if the safety seal is missing, broken, or compromised or if the product appears damaged, contaminated, or unsafe.

RETURNED-TO-SENDER PACKAGES

A package may be returned to us because of:

• An incorrect or incomplete address;
• An unsupported address;
• A refused delivery;
• Failed delivery attempts;
• Failure to retrieve the package; or
• A carrier determination that the address is undeliverable.

If your package is returned to us, contact support@tryskyn.com.

We may provide a refund or offer reshipment after reviewing the reason for the return. Additional charges may apply when the return resulted from an incorrect address or another customer-provided error.

TEMPERATURE AND STORAGE

Packages may be exposed to heat or cold during transit.

Follow the storage instructions printed on the product label immediately after delivery.

Do not consume or use a product that appears:

• Unusually discolored;
• Swollen;
• Leaking;
• Contaminated;
• Unsealed;
• Damaged; or
• Otherwise compromised.

Contact support@tryskyn.com for assistance.

PRODUCT AVAILABILITY

Occasionally, an item may become unavailable after an order is placed.

If we cannot fulfill an item, we may:

• Contact you regarding the delay;
• Cancel the unavailable item;
• Cancel the entire order; or
• Issue a refund for the unavailable item.

We will not substitute a materially different product without your authorization.

CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy periodically.

Changes become effective when posted on www.tryskyn.com. The “Last Updated” date identifies the current version.

The Shipping Policy in effect when your order was placed will generally govern that order unless applicable law requires otherwise.

CONTACT US

Questions concerning shipping may be sent to:

TREECOTREECO HOLDINGS LLC d/b/a Skyn
104 E Knapp St
Milwaukee, WI 53202
United States

Email: support@tryskyn.com
Website: www.tryskyn.com