Refund policy

REFUND POLICY

Last Updated: July 22, 2026

This Refund Policy applies to products purchased directly from TREECOTREECO HOLDINGS LLC, doing business as “Skyn,” through www.tryskyn.com.

30-DAY FIRST-ORDER SATISFACTION GUARANTEE

We offer a 30-day satisfaction guarantee on your first eligible order from Skyn.

You must submit your refund request within 30 days after the date your first order is shown as delivered by the shipping carrier.

To qualify for the first-order satisfaction guarantee:

The order must be the first order placed by you or your household with Skyn.
The order must have been purchased directly from www.tryskyn.com.
You must provide your order number and the email address used to place the order.
Your request must be submitted within 30 days after delivery.
You must comply with reasonable requests for information needed to verify your purchase.

The guarantee is limited to one first-order refund per customer, household, shipping address, billing address, and payment method.

Skyn may deny a refund request that appears fraudulent, abusive, duplicative, or inconsistent with this Refund Policy.

RETURNING PRODUCTS UNDER THE FIRST-ORDER GUARANTEE

You do not have to return an opened product to receive an approved refund under the first-order satisfaction guarantee.

We may ask you to provide photographs of the product, packaging, shipping label, lot number, expiration date, or other information reasonably necessary to review your request.

If your request is approved, we will refund the eligible purchase amount to your original payment method.

RETURNS OF UNOPENED PRODUCTS

Unopened and unused products that are not covered by the first-order satisfaction guarantee may be returned within 30 days after delivery.

To qualify for a return:

The product must be unopened, unused, and sealed in its original packaging.
The product must not be expired, altered, damaged through misuse, or improperly stored.
You must contact us before returning the product.
You must provide proof of purchase from www.tryskyn.com.
The return must be received in accordance with the return instructions we provide.

Approved return shipping is free. When a physical return is required, Skyn will provide return instructions or a prepaid return shipping label.

Do not mail a product to us without first receiving return authorization. Unauthorized returns may not be accepted or refunded.

Approved returns should be sent only as instructed to:

TREECOTREECO HOLDINGS LLC d/b/a Skyn
104 E Knapp St
Milwaukee, WI 53202
United States

OPENED PRODUCTS

Because supplements and other ingestible products are health and personal-use products, opened products are final sale except when:

The product qualifies for the 30-day first-order satisfaction guarantee;
The product arrived damaged, defective, contaminated, or incorrectly fulfilled; or
A refund or replacement is required by applicable law.

Opened products from subsequent orders are not eligible for return merely because of taste preferences, personal preferences, or a lack of desired results.

Individual results may vary.

HOW TO REQUEST A REFUND OR RETURN

Email support@tryskyn.com and include:

Your full name;
Your order number;
The email address used to place the order;
The reason for your request; and
Photographs when the product is damaged, defective, incorrect, leaking, unsealed, or otherwise compromised.

Refund and return requests are handled by email only.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Inspect your order promptly after delivery.

Contact support@tryskyn.com within seven days after delivery if:

A product arrives damaged;
A bottle, container, or package is leaking;
A safety seal is missing, broken, or compromised;
A product appears defective or contaminated;
An item is missing from your order; or
You received the wrong product.

Include your order number and clear photographs of:

The shipping package;
The shipping label;
The affected product;
The product’s safety seal;
The lot number and expiration date, when visible; and
The damage or fulfillment error.

Do not consume or use a product if its safety seal is missing or compromised or if the product appears contaminated, damaged, or unsafe.

After reviewing your request, we may provide a replacement or issue a refund to your original payment method.

PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, first:

Check with other members of your household;
Check around entrances and other possible delivery locations;
Check with neighbors or building management; and
Contact USPS regarding the delivery.

You must notify support@tryskyn.com within seven days after the delivery date shown in the tracking information.

We will review the tracking information and surrounding circumstances. Filing a claim does not guarantee a refund or replacement. Skyn may deny claims involving an incorrect address, confirmed delivery, repeated missing-package claims, suspected fraud, or circumstances outside our reasonable control.

LOST PACKAGES

If USPS tracking indicates that a package may be lost in transit, contact support@tryskyn.com.

We may ask you to wait until the estimated delivery period has passed and may open an investigation with USPS before approving a refund or replacement.

EXCHANGES

Skyn does not currently offer direct product exchanges.

When an unopened product qualifies for return, we may issue a refund after approving and processing the return. You may then place a separate order for the product you prefer.

Damaged, defective, missing, or incorrectly fulfilled products may be replaced without requiring a separate order.

NON-RETURNABLE ITEMS

Unless required by law, we do not accept returns or provide refunds for:

Opened products that are not covered by the first-order guarantee;
Products purchased more than 30 days before the request;
Products purchased from an unauthorized third party;
Products without proof of purchase;
Products damaged because of misuse or improper storage;
Products used in a manner inconsistent with their labels;
Free promotional products;
Unauthorized returns;
Orders connected to refund abuse, promotional abuse, or suspected fraud; or
Products that have been altered, repackaged, relabeled, or tampered with.

Skyn does not currently sell gift cards.

ORDER CANCELLATIONS

Orders may enter processing shortly after they are placed.

Contact support@tryskyn.com immediately if you need to request an order cancellation or address correction.

We cannot guarantee that an order can be changed or canceled after it has been submitted. An order generally cannot be canceled after it has been processed, packed, or transferred to USPS.

If an order cannot be canceled, the applicable return rules in this Refund Policy will apply after delivery.

REFUND PROCESSING

Approved refunds are submitted to the original payment method within two to three business days.

After we submit the refund, your bank, credit-card issuer, or payment provider may require additional time to post the credit to your account. Skyn does not control financial-institution processing times.

Shipping charges are not deducted because standard shipping on eligible Skyn orders is free.

REFUNDS TO THE ORIGINAL PAYMENT METHOD

Refunds are issued only to the original payment method used for the order.

We cannot issue a refund to a different card, bank account, payment account, or individual.

If the original payment method is no longer active, contact your financial institution regarding how it handles credits to closed or replaced accounts.

CHARGEBACKS AND PAYMENT DISPUTES

Please contact support@tryskyn.com before initiating a chargeback or payment dispute so we have an opportunity to review and resolve your concern.

When responding to a chargeback, Skyn may provide the payment provider with relevant order information, communications, tracking records, delivery confirmations, refund records, and evidence of your acceptance of our policies.

Submitting a fraudulent chargeback or falsely claiming that an authorized order was unauthorized may result in restrictions on future purchases.